Modern Plumbing Group: website leads lost to the spam folder

Modern Plumbing Group, analysis of all saved form submissions, 06/08/2026. Sources: WordPress submissions database (via REST), ServiceM8 jobs, Twilio call log. All pulled live today.

35
Genuine website leads since 01/05/2026 (spam and tests excluded)
28
Of those, no matching ServiceM8 job and never reached the office by phone
9
Missed leads that arrived on a paid Google Ads click
$17,703+
Indicative value at stake (1-in-3 conversion x $1,967 avg job; up to $55,076 if all converted)

What happened

Both live contact forms email their notifications with the From address set to whatever email the visitor typed into the form (an Elementor misconfiguration: email_from = [field id=...]). The mail is actually sent by the WP Engine web server, so a notification "from chloe@gmail.com" sent by WP Engine fails SPF and DKIM alignment for gmail.com. MPG's mailbox is Google Workspace, which now hard-filters unauthenticated mail, so the notifications land in spam. The domain's own SPF record covers Google and an old host (hostingplatform.net.au), not WP Engine, and DMARC is p=none, so nothing bounces; it just silently junks.

The safety nets both failed too: notifications also go to maintenance@opdigitalsolutions.com and leads@opdigitalsolutions.com (plus info@modernplumbinggroup.com.au), and nobody was watching the WordPress submissions screen: 32 of 35 genuine leads since May are still marked unread in WordPress.

Leads by month, actioned vs missed

Sep 24
Oct 24
Nov 24
Dec 24
Jan 25
Feb 25
Mar 25
Apr 25
May 25
Jun 25
Jul 25
Aug 25
Sep 25
Oct 25
Nov 25
Dec 25
Jan 26
Feb 26
Mar 26
Apr 26
May 26
Jun 26
Jul 26
Aug 26
Actioned (ServiceM8 job or reached office by phone) No record found (missed)

Genuine submissions only, back to Aug 2024. Phone cross-referencing is only possible from May 2026 (when the Twilio number went in), so a portion of earlier "missed" may have been handled by phone without a ServiceM8 record. The problem is long-standing, not new.

Missed leads since 01/05/2026, callback list

DateNamePhoneEmailSuburbServiceMessage
03/08/26Aneesh0422758442amkarkare@gmail.comSouthbankGeneral PlumbingUnreadI need to install a dishwasher. We never had one so I need someone to do the necessary plumbing under the sink so that the dishwasher can be installed
03/08/26Jake Sullivan0400160662sullivan.jake@gmail.comWollertEmergency PlumbingUnreadHave a leak behind wall mounted tv
02/08/26Charli kelly0437246135cr3kelly@gmail.comGladstone ParkGeneral PlumbingUnreadWe have a bad smell coming from our bathroom and toilet. Initially we thought it was just one of the toilets but now we think the smell might be coming from the bathtub drain as well. We had a similar issue a while ago (
31/07/26Damien Kinney0400789735coinnigh75@gmail.comTarneitGeneral PlumbingPaid click1. Water from kitchen tap takes about 30 seconds to become hot (other taps take about 5 seconds) 2. In 'cold' position, the kitchen tap pressure is very low, but normal in 'hot' position. Sometimes the tap also makes a s
27/07/26Josephine Zerafa0452219359zerafajosephine6@gmail.comLaverton NorthHot WaterPaid clickUnreadMy caravan hot water system is down
27/07/26Josephine Zerafa0452219359zerafajosephine6@gmail.comLaverton NorthPaid clickUnreadMy hot water system in my caravan is down need acplumber
24/07/26Josephine Zerafa0452219359zerafajosephine6@gmail.comMelbourn044Hot WaterUnreadHi my caravan,s hot water system is down can u help pls
23/07/26MAY ABELLANO0432381743maygiecelabellano@gmail.comROXBURGH PARKHot WaterPaid clickUnreadQoute for gas water heating replacement
19/07/26Matt0425911698mattjcosgrove@gmail.comCairnleaGeneral PlumbingUnreadHow bathroom tap is screeching while on and hammering. Kitchen tap and shower also cause the bathroom tap to run/leak while they're on.
16/07/26Peter0466589547enginext1@gmail.comCaroline SpringsGeneral PlumbingPaid clickUnreadW.C Flapper needs servicing or replacement. Once flushed with push down the flapper doesn't close. Needs to push down a few times before it is closed again.
14/07/26Sean carter0423678885sean.carter26@hotmail.comMaidstoneBody Corporate PlumbersPaid clickUnreadBath is leaking to downstairs apartment through waste connection to waste pipe, advised bath/shower will need to be removed and pipe fixed. Can I please get a quote on what a job like this would cost. Thank you
07/07/26Hyojin0481242360hyojinism333@gmail.comSydenhamWater Leak DetectionPlease check the water leak detection in my house.
07/07/26Narelle McKay0402304110sanmckay@bigpond.comKeilorHot WaterPaid clickUnreadThere is a high pitched noise that we first noticed this morning and worked out it disappears when a hot or cold tap is turned on or a toilet is flushed. I’ve since narrowed it down to the hot water service. It disappear
02/07/26Elizabeth Habte466029253chabte0321@gmail.comTruganinaRenovationsUnreadNeed pluming done for kitchen and Laundry.
24/06/26Louise Faulkner0478685194loueasee@gmail.comAirport WestEmergency PlumbingUnreadHi, I have a gas leak on my gas meter fitting line. Thanks, Louise.
12/06/26Kristy0402330965kristylsacco@gmail.comReservoirWater Leak DetectionUnreadNoticing watermark on bottom floor ceiling.
11/06/26Samuel Simpson09830152514samuelsimpson463@gmail.comINWater Leak DetectionUnreadI came across your website and really liked what you're doing. While browsing, I had a few ideas on how the design could be improved to make it more engaging and visually appealing. So I went ahead and created a quick re
11/06/26Samuel Simpson09830152514samuelsimpson463@gmail.comINEmergency PlumbingUnreadI came across your website and really liked what you're doing. While browsing, I had a few ideas on how the design could be improved to make it more engaging and visually appealing. So I went ahead and created a quick re
11/06/26Jordi0417191113jordiborrelli@hotmail.comHillside 3037Water Leak DetectionUnreadFound black mould behind a broken tile, insurance wants to know where water is coming from to lodge a claim
11/06/26Jordi0417191113jordiborrelli@hotmail.comHillside 3037Water Leak DetectionUnread
04/06/26Vladislav19863547800vlad042850@gmail.com-General PlumbingUnreadHey man, didn't want to interrupt your workday with a call, so I'm leaving this here. I was looking at your area and noticed you're missing from the main top 3 results on google maps, which means other guys are likely gr
02/06/26Brooke Conley0492980453brookeconley4@gmail.comBrunswickWater Leak DetectionUnreadHi, I have just moved into a property and have flagged the following taps leaking- out the front, laundry and kitchen sink. I’m looking for a quote on the repairs of these three issues. Thanks!
01/06/26Fernando+61 417 498 225yzye7431@outlook.comVermont SouthGeneral PlumbingUnreadI need someone emergency can you please call
28/05/26Jessie Jon0404061602jonjessie@hotmail.comSpringvaleWater Leak DetectionUnreaddear to whom it may concern, we are looking for a specialised plumber who can help us with our drainage issue involving our downpipes and the perimeter wall of our home. we would appreciate if anyone could assist us.
21/05/26Adam Nicholl0426919943adam.nicholl1994@gmail.comSydenhamHot WaterPaid clickUnreadI think my hot water system has died and I need it replaced
20/05/26Megan0438578973megan@offtrackrv.comCampbellfieldBlockagesUnreadWe have 1 toilet downstairs blocked. All the others are fine.
20/05/26Lee0402462331leeandrianakis@gmail.comGeneral PlumbingPaid clickUnreadNo water pressure in shower. All other taps fine
05/05/26Kellie0411898764bennetts.kellie@gmail.comKeilor EastRenovationsUnreadNeeding to install an ‘in wall’ toilet to replace a standard toilet system. Also wanting a quote on moving some plumbing from a standard flick mixer on the vanity to wall mounted. Also needing to install the new vanity i

Fix plan

  1. Today, no site change (Tyler's side): in the info@modernplumbinggroup.com.au mailbox, create a Gmail filter matching subject/sender of the form notifications with "Never send to spam", and rescue what is in the spam folder (Gmail keeps only 30 days). Ring back the recent names in the table above.
  2. Site fix (121 to apply): change both forms' email action to a fixed From address on the site's own domain (e.g. wordpress@modernplumbinggroup.com.au), with Reply-To set to the visitor's email so replying still works, and add a second monitored recipient. One-line Elementor setting per form; reversible.
  3. Structural (with the hosting migration): authenticated sending for the domain (SPF include for the sending host or an SMTP service), and DMARC moved off p=none. This will be addressed as part of the hosting migration handover.
  4. Already in place since 06/08: a daily 121 monitor cross-references every form submission against ServiceM8 and the call log and alerts 121 to any lead not actioned within 24 hours, so this failure mode can no longer run silently.

Appendix: pre-May 2026 missed leads (74)

Before 121's engagement; listed for completeness. No Twilio cross-ref exists for this period, so some were likely handled by phone. Too old to call back in most cases.

DateNamePhoneEmailSuburbServiceMessage
21/04/26Diuli Sarkar0412792569diulisarkar@gmail.comRockinghamUnreadHello Dear, I'm a professional customer review writer. I've been offering this service with the atmost care for four years. I can publish reviews on LocalGuides accounts. I guarantee 100% that the reviews will always be
27/03/26Steve Smith09830152514smithsteveevet@gmail.comkolCommercial MaintenanceUnreadHey there, Hope you and your business are doing well. We've all been through so much this year! I'm really sorry to bother you, and I know you are super busy, but I have been checking your website, and it seems that you
20/03/26Janille Dianne Extra09610012674janilleextra@gmail.comUnreadHey, Quick one — if you could free up 10–15 hours a week without hiring in-house, would you want to see how? One of our clients runs 34 VAs with us at the same time, so we’re pretty used to plugging in fast. Worth a quic
18/03/26Nicholas Shoobridge0359786474lcadavid6@estudiantes.areandina.edu.coMelbourneGeneral PlumbingUnreadHello! We are professional customer reviews writer for any Businesses Page. We can publish reviews on LocalGuides accounts. Our account have already 2/3 reviews in your city. Our reviews 100% guarantee. Our payment syste
01/03/26Angi Arledys0489297018arincon44@estudiantes.areandina.edu.coSouth BrisbaneBlockagesUnreadHi Sir I'm a professional review provider.I can publish reviews on LocalGuides accounts. ✅ My service is verified 👇 ✨ Google Maps reviews ✨ Facebook reviews ✨ Trustpilot reviews ✨ TripAdvisor reviews ✨ PageZunes reviews
18/02/26Paul Briganti0404886893paulbriganti@hotmail.comPascoe ValeUnreadDear Sir/Madam, I have recently had all the copper pipping stolen from a house I am renovating. I want to get everything reinstated and I am negotiating with my insurance company. I have attached a rough plan of the hous
13/02/26Lynn Vu0435485739lynnievulinh@gmail.comSunshine NorthBlockagesUnreadStrong sewer smell inside the house, but only noticeable after heavy rain. Smell seems to be coming from the kitchen sink area. Drain is not fully blocked but possibly partially restricted. Concerned it might be sewer ga
10/02/26Nancy Carmen0488885179marziabolhasani1313@gmail.comyesGas Leak DetectionUnreadHello! I am a professional review provider. I have been providing this service with the utmost care for four years. I can publish reviews on Local Guide accounts. I guarantee 💯% that the reviews will always be relevant t
02/02/26Eddie Celeghini0417035615eddie.celeghini@gmail.comSouth MorangGeneral PlumbingUnreadA Roof Plumber by the name of Raymond James recently gave us a quote and asked for an upfront 50% Deposit of $4,800, of which we duly paid. His BPC Licence number is DB-L 76539 and he is registered at the address Unit 2/
02/02/26David Dudek0412121175davidsdudek@yahoo.com.auSunshineGeneral PlumbingUnreadInstall stormwater from house to curb, move and repair outdoor grey water plumbing from kitchen. Thanks
01/02/26Jude Cooray0468526617ranhiru@gmail.comWyndham ValeGeneral PlumbingUnreadHello, Can I please get a quotation for the following ? Thank you Bathroom Basins (x2): Supply and install 4x PEX-lined flexible hoses and 4x new isolation valves. Kitchen Sink (x1): Supply and install 2x PEX-lined flexi
09/01/26Deepak Amarnani7077060205siterank4@gmail.comLos AngelesGeneral PlumbingUnreadHello Modernplumbinggroup, I hope this message finds you well! I came across your website and wanted to reach out regarding your SEO strategy. Upon reviewing your site, I noticed it currently lacks significant visibility
07/12/25David Yuille0410512345davidyuille6969@gmail.comALTONA MEADOWSRenovationsUnreadLooking for a quote to remove an old evaporative aircon unit and close water supply to it. Roof tiles to be replaced and waterproofed
01/12/25Brayden Wootton0417101341brayden.wootton@hotmail.comGLADSTONE PARKRenovationsUnreaddoing a full bathroom renovation, gutting walls and subfloor as well as knocking existing walls in toilet to expand bathroom
19/11/25Ruth Niemiec0424914273ruth.niemiec@yahoo.comSunshine VIC 3020General PlumbingUnreadHi there, I require a washer changed in the bathroom (leaking tap at wash basin). How much would that cost? Not urgent. Thanks Please email the quite as I work and am unable to take calls.
12/11/25Lily Huang0450959830lilyxhuxang@gmail.comSt AlbansBlockagesUnreadHi, there seems to be a blockage in the drain, or something that causes the kitchen sink water to not flow and come back up. We want to try and fix that issue.
12/11/25KarlissaTaikarlissatai55@hotmail.comSunshine NorthGeneral PlumbingUnreadWe need to install a new shower system as we damaged current one. We bought same shower head and bar from bunnings but dont have knowledge or tools to install it
11/11/25Matt Opds63888453test@gmail.comAUGas Leak DetectionUnread
11/11/25Dear http://modernplumbinggroup.com.au/fekal0911 Owner745778105pirduhina96@gmail.comEmergency PlumbingUnreadHello http://modernplumbinggroup.com.au/fekal0911 Admin
02/11/25Akot0468738377akotd.1738@gmail.comTarneitGeneral PlumbingUnreadHi, I’ve just bought some new shower heads and handles as my current shower is leaking excessively and I would like to get it replaced
28/10/25Roxanne Taylor0488614482roxannetaylor08@gmail.comFOOTSCRAYWater Leak DetectionPaid clickUnreadHi there. I spoke to Tyler this afternoon regarding a potential leak in my spare room floor/against the wall. Would it be possible to confirm costs for leak detection services and potentially organise a time for this? Pl
22/10/25Luna Joseph09875490716josephluna203@gmail.comKolkataReal Estate PlumbersUnreadHi, I noticed your business isn't ranking on Google's first page and isn’t yet leveraging AI-powered tools like ChatGPT or Jasper to stay ahead of the curve. Quick question: When potential customers search for your brand
16/09/25Mardy Bridges0431894559mardybridges@outlook.comSunshine WestGeneral PlumbingUnreadHi there, we need a cracked drainage pipe (one of the ones that connect the roof gutter to the pipe under the house) repaired as well as a gutter repaired/replaced on our shed and then connected to an actual drain (our h
28/08/25Jennifer Watson0494 346 302jennyhugh6021@gmail.comMelbourne 3004General PlumbingUnreadThe heater is not working. It's coming out cold.
28/08/25Jennifer Watson0494346302jennyhugh6021@gmail.comMelbourne. The Metropolis at 3004 St Kilda RoadGeneral PlumbingUnreadThe heater isn't working. It's sending out cold air.
21/08/25Katrina Ruiz09875490716katrinaruiz866@gmail.comKolkataCommercial MaintenanceUnreadHello Hope you and your business are doing well. We've all been through so much this year! I'm really sorry to bother you, and I know you are super busy, but I have been checking your website, and it seems that you are n
17/08/25Ridhima0423105819ridhima.laxman@gmail.comTarneitGeneral PlumbingUnreadInstalling washing machine pipe
05/08/25Laura Toumalauratou96@gmail.com3032Water Leak DetectionUnreadWe have water entering the apartment through the bottom of our wall framing (we have removed skirting and plaster to try and locate the source). The wall is one of the external walls of the building - 3rd floor. Water on
31/07/25Kelly Lai0423657675kelly_lai824@hotmail.comSunshine NorthRenovationsUnreadHello, just looking to replace bathroom vanity in our ensuite, plus replace the existing mirror with a mirrored cabinet. It is a floor mounted vanity unit (approx 750mm) and will replace with another floor mounted unit.
15/07/25Thi nguyen0422637964hitorideiru@hotmail.com3020General PlumbingUnreadLooking to install a toilet in my bathroom.
27/06/25Rachael Salamito0421553273rachaelsalamito@yahoo.com.auElsternwickGeneral PlumbingUnreadThe porcelain lid on my toilet tank has broken, could you please quote install of a new toilet? Let me know what specific info you need!
21/06/25Theo0418319110theo.lazaridis@toyota.com.auAltona MeadowsHot WaterUnread1. Appliance Type: Aquamax 390 external gas hot water system. (2006 purchased) 2. Problem Description: The pilot light does not ignite. I suspect a faulty thermocouple or thermostat/gas valve, as I’ve attempted to religh
13/05/25Thi0423082221troi_oiz@hotmail.comSt Albans VicBlockagesUnreadMy toilet keeps getting clogged. I am not too sure why. I don't know if it's the toilet itself that needs to be replaced or something wrong with drainage. Can you please provide a quote to have this fix or to replace a w
02/05/25Matt0400000000decorrado@hotmail.comSt AlbansGeneral PlumbingUnreadHi there, Do you offer free visit and quotes? Regards,
27/04/25Rebecca Helen Tang0466626564rebeccatangg_@hotmail.comSunshine NorthGeneral PlumbingRecently purchased property, built in 70s - Plumbing checks if required - The laundry tap (particularly cold water) makes a very loud sound vibrating / rumbling sound when turned on throughout the house. looking for a fi
21/04/25Austin046627604jingchao.dou@gmail.comAt AlbansGeneral PlumbingConnecting gas to a newly installed gas stove (already connected to electricity)
15/04/25Bob Dylan0485905951bd.topestimatorsltd@gmail.comChatswoodGeneral PlumbingHi, We have very professional practice for preparing takeoffs and estimates. We produced the quantity takeoffs with the verified software against each trade and division. After that, we'll incorporate the standard pricin
20/03/25Andy Duong0466557710andeh_d@hotmail.comSunshine NorthGeneral PlumbingUnreadWe have received the keys to our new house recently and noticed that the water pressure from two taps upstairs is too high and are looking to reduce it. There are no valves underneath the sinks.
10/03/25Russell Percival0413542381info@bucklandestates.com.auInquiryGeneral PlumbingUnreadHi, I hope you’re doing well. I am reaching out regarding an exciting new supermarket development project, and we are looking for a reliable plumbing contractor to handle the installation work. Given your expertise in co
07/02/25Elyse Braysher0422205279elyse.braysher@gmail.comGlenroyGeneral PlumbingHi Team, my laundry tap needs to be looked at as when I turn it on water leaks out around the tap handle. Thanks, Elyse
05/02/25Danny Poon0438021371dannypoonau@gmail.compoint cookGeneral PlumbingUnreadWant to purchase 2 bidet seats to be installed on toilets. The water supply is inside the cistern. One toilet is next to the vanity sink for water supply but the other is far away from it so it might require drilling hol
22/01/25Alira Faith0261008317alira.estimatebuilders@gmail.comDo you need a construction Take-off Services ?General PlumbingUnreadHi, I hope you are doing well. We are one of the largest offshore estimating companies, serving 150+ AUS construction companies at an extremely competitive rate. Key Points: Highly experienced team of 45+ construction es
15/01/25Adeeb042184399adeeb.iryani@gmail.comMelbourneHot WaterUnreadMy hot water system died suddenly. System is quite old (around 15years old) and is considering replacing it
06/01/25Uenikai Teweia791 7214uenikaiteweia@gmail.comFiji SuvaCommercial MaintenanceI really need this job if you allow me then thank you very much
06/01/25Arona Kane77 599 52 51aronekane93@gmail.comBody Corporate PlumbersPaid clickSlt CV je suis Sénégal 🇸🇳 je cherche du travail plomberie merci
06/01/25FRESSOU+224621264895fressoucamara66@gmail.comKindia guinea ConakryEmergency PlumbingPaid clickI am bored, I am looking for the job, I need help.
05/01/25Mohammed Jemba55270136mohammedjemba86@gmail.comI need workHelp many
04/01/25MbayeTahambayetaha37@gmail.com04 05 2001General PlumbingSénégal
04/01/25JosuéMayelejostarmayele40@gmail.comRenovations
01/01/25lolic Mascot gipson+243812626760lolicmascot@gmail.comPaid clickvous pouvez m'aider à vous rejoindre pour le travail
01/01/25Wesley Kapafule243976688995wesleykapafule@gmail.comYesHot WaterYes
31/12/24Olivierkouame kouassi0708149156olivierkouamekouame138@ge-mail.comPaid click
30/12/24Victor shekey0886982576shekeyvictor@gmail.comMonroviaBlockagesPaid click
30/12/24Jennycia+243970482564jennyciamanganese77@gmail.comSewage cleaning service in usaPaid clickHelp me, i need of job please
30/12/24Raja Abdullah0525758212abdullahrajagraja.987@gmail.comBlockagesUnread
28/12/24Kabala Basile+243852703686basilekabala411@gmail.comMbuji MayiGas Leak DetectionPaid clickUnreadSupporter tous sur l'immigration et à rembourser durant la prestation de services.
28/12/24Bénédicte mpongi+243854846162pongiblessing2@gmail.comCanadaCommercial MaintenancePaid clickI need to work at your company you will not be disappointed thank you
27/12/24Awazi leroi0837717552longoleroi394@gmail.comCorporate officeEmergency PlumbingTravail de modern plumbing group
27/12/24Albert Conteh+23231055698albertconteh41@yahoo.comGeneral PlumbingPaid clickUnreadWenn I have the job I will due my best
26/12/24Penan arsene Oulai0707642071penanarseneoulai@gmail.comPaid clickHelp me to work
21/12/24MoussaKantemoussakantemoussakante501@gmail.com002224168 6102Hot WaterBonsoir comment tu vas
21/12/24Mohammad Motaleb0502257218motaleb.4071e@gmail.com12Real Estate PlumbersUnreadSir plumber job
21/12/24MD YOUSUF PATWARY00971588026892mdyousufpatwaryy1234@gmail.comUnreadI am plumber wark in dubai 15 years have driving lisence uae
21/12/24Jeancy kibutila+243856775840jeancykibutila2@gmail.comEmergency PlumbingUnreadJe suis plomber
21/12/24Jeancy+243856775840jeancykibutila2@gmail.comGeneral PlumbingUnread
20/12/24Deeq maxamedO638158592deeqmaxamedgeele@gmial.comSomalilandUnread
18/12/24Mehar Asghar Mehar Asghar0501249627mrasgarmehar@gmail.comPaid click
03/12/24Caterina Ciccone0410 556 966caterina.ciccone1@gmail.comKealbaWater Leak DetectionHi Modern Plumbing Group, I have just purchased a house and had a building inspection carried out. The inspector recommended to investigate the cause of dampness under the property (stumps). He identified damp soils and
27/11/24Kaori0402255840kaori.chang@me.comSunshineEmergency PlumbingToilet pipe water leaking. Would you be able to come today? Do you guys change call out fee? Thanks, Kind Regards, Kaori
24/11/24Raissa0434200972renata.raissa12@gmail.comAlbionCommercial MaintenanceHi there, Just looking for a commercial plumber for my shop to check the connections (including gas), and inspect the grease trap. Also, we will have a prep sink and a handwashing sink delivered fairly soon and that will
05/11/24Misha Powell0499186003crystal_heart1@live.comfootscrayBlockagesUnreadMy toilet is blocked up in my apartment Can you please provide a rough $$$ estimate?
07/10/24Rachael baker+61 412 002 320rlbaker82@hotmail.comSunburyRenovationsUnreadHi, We are wanting to renovate our bathroom. We are based in Sunbury are you able to assist with a quote? Thanks
01/10/24fdgfgdfgd9876542310fdgfdfd@gmail.vndfsfsdsdfsdBlockagesUnreadfgfdfdg
26/09/24Hari0433266523knharikrishnan1@gmail.comSunbury 3429BlockagesUnreadQuote required for drain blockage/cctv (storm water?) which overflows during heavy rain and spews out dirt/mud. Please see link for photos. https://imgur.com/a/Yp2iKhF